1- GENERAL TERMS AND CONDITIONS FOR THE SITE ANDRÉ LUG
1.(1) We are a company specialized in Web Development and Strategic Consulting for Web products and as a contractor in the various courses offered and teaching materials marketed, Iglu Online – Projetos Web Ltda – Me, registered with CNPJ 27.934.687/0001-99, hereinafter by its brand Iglu Online is going to reveal its main terms and practices of use;
1.(2) At the outset, we would like to clarify that these general terms cover all the rules for all products marketed by us, as well as any courses and lectures given, which is why there may be a need for additional terms which will be (in a separate section), always available to our contractors.
1.(3) Contractors of our courses and digital products, as soon as they give their virtual acceptance, which will have for all intents and purposes, the force of signature, become part of our database, being, from then on, duly registered in our systems and identified by their access codes, hereinafter called login and password.
1.(4) These General Terms and Conditions relate to the general dealings practiced by our company, however, it should be considered and reiterated that each product marketed and actually purchased by our contractors has individual warranty and withdrawal periods that must be respected in case of withdrawal or claims for exchange and warranty.
1.(5) All the terms contained herein apply to the use of all products and services offered by Iglu Online, plus the specific rules of each product marketed.
1.6. As an example of the above, we list below the deadlines for withdrawing from the contracting of our main products, if not see:
Product: Professional Autonomy Course
Warranty Period / Withdrawal: 30 days
1.(7) It should be noted that all our duly individualized warranty periods strictly comply with the minimum period provided by law, that is, 07 days for cancellation (withdrawal / warranty), as expressly provided for in article 49 of the Consumer Protection Code.
1.8. Any contractor who intends to use the Iglu Online services must accept the General Terms and Conditions, and all other policies and principles that govern it and, only from this will have access to the products and materials provided by us.
1.(9) In the event that the Subscriber cannot be characterized as responsible, the obligations presented in this term shall be immediately and automatically transferred to his legal guardians.
1.10. Iglu Online may eventually modify the terms of the services and products now made available, while the contractor may contact us in writing, via e-mail, to request information about the changes made.
1.(11) No change may be made, and will not be made, to suppress the rights of the contractor, nor to place him in a less favorable situation at the time of contracting.
1.(12) In the event of any situation that goes against the provisions of item 1.11. above, the contractor must make immediate contact via e-mail so that, after analyzing his request, the contract is returned to the situation at the time of contracting.
2- SERVICES PROVIDED BY IGLU ONLINE
2.1. iglu online provides the service of selling educational products and, exceptionally, courses, lectures and training, including e-books via the internet.
2.2. The site system will require a login and password (duly registered at the time of purchase) to access the contractor's exclusive area.
2.3. it is the contractor's sole responsibility to keep and secure his login and passwords, and may not otherwise transfer such responsibility to third parties, nor to Iglu Online.
3- DUTIES AND RIGHTS OF IGLU ONLINE
3.(1) Iglu Online shall allow access 24 (twenty-four) hours a day, 07 (seven) days a week. Except for the reasons described in items 3.2 (d), 5.3 and 5.4.
3.2. Iglu Online undertakes to provide the access service contracted by the contractor, in the General Terms and Conditions for the chosen inclusion plan, and access may eventually be interrupted due to: (a) unavailability generated by problems of the person responsible for the connection of the site to the Internet network; (b) fortuitous cases that prevent the provision of services; (c) lack of electricity supply; and (d) technical and / or operational problems that require the temporary shutdown of the system, adjustments that prevent occurrences of failures in the transmission and / or routing system in Internet access.
3.(3) In the case of Online Courses and Lectures given by Iglu Online where there is the support of collaborators and lecturers, questions and answers occur live. In other products, we may offer a similar service, but for mere liberality, being, moreover, released from such responsibility and obligation.
3.4. Iglu Online reserves the right to discontinue its services if there is a suspicion that the contractor tries to circumvent the security system of computers to which he does not have access authorization or share his access with other people.
3.5. Iglu Online may, eventually, prevent the progress of the course if the contractor is with a workload much lower than the minimum stipulated for each course. This time may vary at each stage of the course. In courses that offer a certificate, Iglu Online also has the right to prevent the printing of the certificate if the score is below 70%. In the case of e-books and other products purchased independently of classes, lectures and online courses, access is free and unrestricted; and no certificates will be issued.
3.6. The issuance of certificates will occur exceptionally and only in some courses and lectures eventually given, which is why, when a certificate is issued for a particular course, training or lecture, such information will be clearly and specifically stated when contracting. For other cases, certificates of any kind will not be due and, by logical consequence, will not be issued and delivered.
3.7. The filling in of the name, CPF and address of the contractor, at the time of registration is his sole responsibility – contractor – and, all costs for remission of certificates, invoices, receipts and other products resulting from errors in filling in the registration data are the sole responsibility of the contractor.
3.8. Iglu Online reserves the right to exclude any registration that is not within the company's utilization policy.
3.9. By filling in the cell phone field, the contractor is aware and agrees that the contractor may occasionally send SMS, various messages, whether on educational, financial or registration issues.
3.10. Iglu Online is not responsible for damages to your professional or personal life, due to the visualization of your profile on the site by any third party, as the availability of photos and other information are optional and public for viewing and disclosure.
3.11. Iglu Online and its suppliers do not warrant the accuracy or completeness of the external links and other items in the materials. It is up to Iglu Online the service of access to the material made available herein, through its system, being prohibited its copy for commercialization, printing, reproduction, or any other type of use without authorization, with the violators being subject to the corresponding civil and criminal sanctions, under the terms of Laws 9.279/96, 9.610/98 and 9.609/98 and others occasionally in force and related to said subject.
3.12. Iglu Online shall not be liable for any damages arising from ILLEGAL ACCESS by third parties or hackers to the site, using the login and password, which are the sole use and responsibility of the contractor.
3.13. Iglu Online reserves the right to maintain the registration in its database for a period longer than the contracted period, and may even use it exclusively for the purpose of disclosure on the site.
3.14. Iglu Online does not guarantee your access to any doubt and debate sessions, since “the rooms” may have a limit of vacancies and access is through the website and the corresponding plan.
3.15. OUR PRODUCTS ARE PROVIDED “AS IS”, AND MAY NOT BE COPIED IN ANY WAY BY COPYRIGHT RESERVATION, WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WARRANTIES OF FITNESS FOR THE MARKET, LACK OF INTELLECTUAL PROPERTY INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
3.16. We know that machines have a lifespan and also that throughout that lifespan they can fail. Inevitably, power supplies burn out, hard drives may stop working, memories may malfunction, networks may lose packets, among other possible problems. We always prepare to predict and avoid these failures, but it is not always possible. THEREFORE, IN NO EVENT SHALL Iglu Online OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES INCLUDING (BUT NOT LIMITED TO), LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION THAT RESULT FROM THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF Iglu Online HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
4- CONTRACTOR'S DUTIES AND RIGHTS
4.1. The contractor will be responsible for the correct use of his login and password, which are for his exclusive use. Nevertheless, it is essential that the contractor does the exercises contained in the material purchased for better understanding and enjoyment of the proposed study.
4.2. The contractor must provide access to the Internet at his own expense. The payment for such access, for the avoidance of doubt, is the sole responsibility of the contractor.
4.3. The personal data; among these, your own CPF or, if you do not have it, the CPF of a responsible person; the billing data informed by the contractor are of your total responsibility, bearing the civil and criminal sanctions that may generate.
4.(4) By registering, the contractor undertakes to provide true, up-to-date and complete information, as requested on the registration pages.
4.5. The contractor assumes all burdens and responsibilities arising from his acts and misconduct with the contractor Iglu Online, and is also responsible for acts that third parties practice on his behalf, through the use of his login and password. access.
4.(6) As consideration for the services of the contracts signed with Iglu Online, the contractor shall pay the amount stated in the contracting environment, on the dates and/or periodicity referred to, corresponding to the contracted plan.
4.(7) The contractor is entitled to print the certificate, when available to its contracting modality, at no additional cost, when it is offered for the contracting carried out by the contractor. In training, courses and lectures that do not have a certificate, the contractor is not entitled to it.
5- PLANS AND FORMS OF PAYMENT
5.(1) All Plans and Payment Methods are presented on the website and the information provided by the user is the sole responsibility of the contractor, according to item 4.3 of this instrument.
5.1.1 It is reinforced that in case of purchase in installments, it is the contractor's responsibility to pay in full all installments due and any default may result in protests and indication to credit protection / restriction registers, among them (but not limited to) SERASA, SCPC. Hereby, the contractor gives his full knowledge and acceptance for such expedient.
5.1.2 Nevertheless, it should also be emphasized that installment plans are not to be confused with monthly fees since the single amount charged for the purchase of each product is linked to the acquisition that is perfect when contracted, with the product / material being immediately available to the purchasing contractor, as soon as his registration is confirmed, a rule that does not apply only to “mentoring” plans. 2.
5.2) The contractor, when formalizing the purchase through his access with login and password, will authorize Iglu Online to make the charges in the chosen form and means, with Iglu Online and any authorized debit company being exempt from any responsibility or obligation.
5.(3) In the event of any impediment to the payment of your plan due to the responsibility of the contractor, Iglu Online reserves the right to suspend the services and products provided for in this instrument for an indefinite period of time and undertakes to notify the user by e-mail so that he can proceed to regularize the pending issue. The contracted amount will be charged by all means provided by law until it is fully paid.
5.(4) In case of failure to regularize the situation of your plan, Iglu Online will be authorized to keep access suspended indefinitely.
5.5) By logical consequence and for the whole established in this instrument, even if the contractor has opted for one of our installment plans, this does not guarantee the right to request cancellation and is exempt from paying the outstanding installments. Thus, even if a formal request for cancellation is made, but if after the period observed for guarantee / withdrawal, the contractor will be charged all the agreed amounts, that is, the full amount of the contract.
6- REQUEST FOR CANCELLATION / LINK WITH IGLU ONLINE
6.1 – This registration will be valid indefinitely, remaining valid as long as the contractor keeps his login and password active on the website, always respecting the chosen form and payment plan.
6.1.1 On the page of the course or product offered by Iglu Online it is possible to view the price, payment methods and additional services.
6.1.2 Any cancellation requests do not exempt the buyer from the payments made, even if in installments, while when contracting all material is immediately available to the buyer.
6.1.3 However, only the legal deadline for any cancellations with refund of amounts is reserved, under the terms of the Consumer Protection Code, despite what is established in its article 49.
6.(2) Requests for cancellation of any plan, product or course must be requested by written notice and sent within the period provided for each product or course (guarantee), by e-mail. The e-mail of the contractor informed in the form must be the same e-mail of registration on the site.
7- Iglu Online may change the materials or products subject to these General Rules, at any time and without prior notice
8.1. The contracting user undertakes to defend, indemnify and hold harmless Iglu Online from any claim, loss, damage, costs or expenses incurred due to improper use of the Products, Courses and Content made available therein, for the violation of intellectual property rights of Iglu Online or any third party, as well as for the violation of the provisions of these Terms.
8.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AMOUNT TO WHICH IGLU ONLINE IS LIABLE, REGARDLESS OF THE REASON THAT GAVE RISE TO THE REQUEST, IS LIMITED TO THE AMOUNT EVENTUALLY PAID BY THE USER TO IGLU ONLINE, PROVIDED THAT THE ALLEGED LOSS IS UNEQUIVOCALLY PROVEN.
8.3) There is no promise or guarantee of success in the commercialization of our products, courses and training, since success will depend exclusively on the contractor when applying the methods and techniques learned, in addition, of course, to his own entrepreneurial profile.
8.(4) The term of adhesion, defined as General Rules, agreed between the parties shall be governed by the laws of the Federative Republic of Brazil, without regard to any provision on conflict of laws. The parties elect, to settle any question arising from this contract, the jurisdiction of the district of the Capital of the State of São Paulo, with express waiver of any other, however privileged it may be.
Iglu Online – Projetos Web Ltda – Me